Custom-made products
Signs and graphics are produced to the submitted specifications and approved artwork. They are not automatically returnable because of a preference change, an incorrect customer-supplied detail, or a difference already visible in the approved proof.
This page summarizes the same change, cancellation, and issue-review rules stated in the ordering terms and shipping policy. It does not add a blanket return promise for made-to-order products.
Changes or cancellation before production
Request a change or cancellation through the contact path associated with the order as soon as possible. A request is not effective until MaketheSign.com confirms it.
Work already performed, special materials already obtained, or third-party costs already incurred may affect the available options. Proof approval can trigger payment and production preparation, so stopping the order may no longer be possible after approval.
After an order ships
An order cannot be canceled after it has shipped. Inspect the product and packaging promptly after delivery.
If something appears damaged, missing, or materially different from the confirmed specifications, keep the affected product and packaging. Do not discard either until the review is complete.
How to report an order issue
Use the status or contact path associated with the order. Include the order number, affected quantity, a clear explanation, and photos showing the product and packaging.
MaketheSign.com reviews the approved proof, production record, specifications, and available carrier information before determining the appropriate next step. No replacement, refund, credit, or other remedy is promised before that review is complete.